Customer Service:

• Greet customers warmly, seat them at tables, and provide menus, utensils, and other dining essentials.
• Assist patrons in selecting food and beverages, offering recommendations, and answering questions about menu items.

Order Taking and Processing:

• Take orders accurately and efficiently, noting special requests, dietary restrictions, and modifications as requested by guests.
• Input orders into the point-of-sale (POS) system, ensuring accuracy and timeliness in transmitting orders to the kitchen or bar.

Food and Beverage Service:

• Serve food and drinks promptly and courteously, using proper serving techniques and presentation standards.
• Monitor tables and anticipate needs of guests, such as refilling beverages, clearing plates, and providing additional condiments or utensils.

Upselling and Promotion:

• Recommend appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales revenue.
• Promote daily specials, seasonal menu items, or promotional offers to guests, encouraging additional purchases.

Billing and Payment Processing:

• Present bills to guests, itemizing charges and applying discounts or coupons as applicable.
• Process payments accurately, including cash, credit card transactions, or electronic payments, and provide change or receipts as needed.

Qualifications

• Previous experience as a waiter, server, or in customer service roles is preferred but not always required.
• Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner.
• Ability to work efficiently in a fast-paced environment, multitask, and prioritize tasks to meet the needs of guests.
• Knowledge of restaurant procedures, menu items, and service standards to provide accurate information and recommendations to patrons.
• Attention to detail and accuracy in order taking, billing, and payment processing to ensure customer satisfaction and minimize errors.
• Physical stamina and endurance to stand for long periods, carry trays, and lift or move heavy objects as needed.
• Flexibility to work evenings, weekends, and holidays as required by the restaurant's operating hours.

The Waiter position requires a personable and attentive individual who can deliver exceptional service to restaurant guests, contribute to a positive dining experience, and uphold the standards of hospitality. They must possess strong communication skills, attention to detail, and a customer-focused mindset to succeed in this role.