Greeting and Welcoming Visitors:

• Welcome visitors warmly and ensure they feel comfortable and valued.
• Direct visitors to the appropriate person or department and provide assistance as needed.
• Maintain a tidy and welcoming reception area at all times.

Answering and Directing Calls:

• Answer incoming calls in a professional and courteous manner.
• Direct calls to the appropriate person or department and take messages when necessary.
• Provide information and assistance to callers as needed.

Administrative Support:

• Provide administrative support to the office staff, including data entry, filing, and photocopying.
• Assist with scheduling appointments and meetings, and maintaining calendars.
• Handle incoming and outgoing mail and packages.

Visitor Registration and Acces Control:

• Register visitors and issue visitor badges as required.
• Monitor visitor access and ensure compliance with security procedures.
• Notify appropriate personnel of visitor arrivals and maintain visitor logs.

Communication and Coordination:

• Communicate effectively with colleagues, visitors, and callers to ensure smooth operations.
• Coordinate with other departments to address visitor and caller needs.
• Relay messages and information accurately and promptly.

Qualifications:

• Previous experience as a receptionist or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to remain calm and courteous under pressure.
• High school diploma or equivalent required; additional qualifications in office administration or related field preferred.