Customer Care Assistant

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6 months ago
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Full Time
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Denmark
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€40K - €53K gross / year

Overview

A Customer Care Assistant is responsible for providing excellent customer service and support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. They play a vital role in representing the company and maintaining positive relationships with customers.


Duties

# Customer Support:

  • Provide friendly and efficient support to customers via phone, email, and live chat.
  • Assist customers with inquiries, order tracking, and product information.
  • Ensure prompt and accurate resolution of customer issues to maintain high satisfaction levels.

# Order Processing:

  • Process orders accurately and efficiently using our internal systems.
  • Coordinate with our logistics team to ensure timely fulfillment and delivery.
  • Maintain detailed records of orders and keep customers informed of their order status.

# Problem Resolution:

  • Address customer concerns and complaints with empathy and professionalism.
  • Identify root causes of issues and work proactively to find solutions.
  • Collaborate with other departments to implement preventive measures and improve processes.

# Product Knowledge:

  • Develop a comprehensive understanding of our products and services.
  • Stay updated on product features, specifications, and promotions.
  • Use product knowledge to provide personalized recommendations to customers.

# Customer Feedback:

  • Collect and analyze customer feedback to identify trends and areas for improvement.
  • Share feedback with relevant departments to enhance products and services.
  • Proactively seek opportunities to delight customers and exceed their expectations.

Qualifications:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in computer systems and customer service software.
  • Previous experience in customer service or a related field is a plus.

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