Bell Attendant

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7 months ago
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Full Time
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Georgia
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€1.50K - €5K gross / year

Overview

A Bell Attendant, also known as a bellhop or bellman, is responsible for providing assistance and hospitality services to hotel guests, including handling luggage, providing directions, and offering information about hotel amenities and local attractions. They play a pivotal role in ensuring a seamless and enjoyable experience for guests during their stay.


Duties

Luggage Handling:

  • Greet guests upon arrival and assist with transporting luggage to their rooms.
  • Handle luggage with care and ensure it is delivered promptly and safely.
  • Provide information about hotel facilities and services as needed.

Guest Services:

  • Provide excellent customer service by addressing guests' inquiries and requests promptly and professionally.
  • Escort guests to their rooms and offer assistance with any additional needs.
  • Offer recommendations for local attractions, restaurants, and activities.

Concierge Assistance:

  • Serve as a concierge resource for guests by assisting with restaurant reservations, transportation arrangements, and other special requests.
  • Maintain knowledge of local events and attractions to provide guests with personalized recommendations.

Safety and Security:

  • Ensure the safety and security of guests and their belongings at all times.
  • Report any suspicious activities or safety hazards to the appropriate authorities.
  • Follow established safety protocols and procedures to maintain a safe environment for guests and staff.

Team Collaboration:

  • Collaborate effectively with other hotel staff members to ensure a seamless guest experience.
  • Communicate guest preferences and special requests to relevant team members.
  • Assist with other duties as needed to support the overall operation of the hotel.

Qualifications:

  • Previous experience in a similar role in the hospitality industry preferred.
  • Excellent customer service and communication skills.
  • Strong attention to detail and organizational abilities.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Knowledge of local attractions and amenities.
  • Physical stamina and ability to lift and carry heavy luggage.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

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