Luggage Handling:

• Greet guests upon arrival and assist with transporting luggage to their rooms.
• Handle luggage with care and ensure it is delivered promptly and safely.
• Provide information about hotel facilities and services as needed.

Guest Services:

• Provide excellent customer service by addressing guests' inquiries and requests promptly and professionally.
• Escort guests to their rooms and offer assistance with any additional needs.
• Offer recommendations for local attractions, restaurants, and activities.

Concierge Assistance:

• Serve as a concierge resource for guests by assisting with restaurant reservations, transportation arrangements, and other special requests.
• Maintain knowledge of local events and attractions to provide guests with personalized recommendations.

Safety and Security:

• Ensure the safety and security of guests and their belongings at all times.
• Report any suspicious activities or safety hazards to the appropriate authorities.
• Follow established safety protocols and procedures to maintain a safe environment for guests and staff.

Team Collaboration:

• Collaborate effectively with other hotel staff members to ensure a seamless guest experience.
• Communicate guest preferences and special requests to relevant team members.
• Assist with other duties as needed to support the overall operation of the hotel.

Qualifications:

• Previous experience in a similar role in the hospitality industry preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of local attractions and amenities.
• Physical stamina and ability to lift and carry heavy luggage.
• Willingness to work flexible hours, including evenings, weekends, and holidays.